
Russ Crupnick, an analyst for NPD, said “Consumers are entirely confused.” He also mentioned that while smaller retailers have a good chance to increase sales by providing the needed consumer education, they should avoid investing too heavily in the next generation technologies because most consumers probably buy movies and music at so called "big box" stores.
This is in contrast to early adopters of both formats, whom Nielsen Media Research says buy most of their movies at electronics and game specialty stores.
Source: Video Business